Protecting All God's Children - Internet Safety & Recognizing Child Abuse Courses

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Frequently Asked Questions


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A

Are group purchases available?

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Yes. Please contact us at groups@protectingallgodschildren.com for details.

Are your courses available in a non-religious version for my children's public school's employees and volunteers?

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Yes. We do offer all of our courses in a secular version as well for use in public schools and non-religious non-profit organizations. Please inquire at secularlearning@protectingallgodschildren.com.

Are your courses available in other languages?

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Yes. A Spanish language version of Recognizing Child Abuse is available. If your organization needs one of our courses in a language we do not currently offer, please contact us at languages@protectingallgodschildren.com.

C

Can courses be customized for our organization?

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Yes. All courses available at ProtectingAllGodsChildren.com are available for customization to fit your organization's needs. Please contact us at customprograms@protectingallgodschildren.com to inquire.

Can I earn clock hours for completing courses at ProtectingAllGodsChildren.com?

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Yes. Church employees, teachers and volunteers in several states and countries use these classes to meet local and state licensing, relicensing, continuing education and compliance requirements.

Review local policies for credit request processes and acceptance policies. Acceptance of continuing education credit/CEU/CPDU/clock hour valuation is the final decision of the relevant granting authority and is not guaranteed.

Can I sponsor scholarships for other people to complete these courses?

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Yes. Please click here to learn more and make a donation. You are also invited to contact us at sponsorships@protectingallgodschildren.com to discuss how you can sponsor members of your community or anyone in need to receive a scholarship to complete these courses.

Can our church link to your site?

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Yes. Churches, schools and organizations can apply for ProtectingAllGodsChildren.com's referral program. Please apply for permission to link to our site by clicking here or contact us at referralprogram@protectingallgodschildren.com to learn more and sign-up your organization.

Can the ProtectingAllGodsChildren.com site be duplicated for my organization?

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Yes. We specialize in creating online learning communities for schools, religious and non-profit organizations. We can duplicate and customize an online learning community like ProtectingAllGodsChildren.com and its courses for your organization including branding to match your web site as well as changing the content to meet your organization's and community's needs. Please contact us at customprograms@protectingallgodschildren.com.

D

Do you have curriculum for children?

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Yes. Coming soon to the ProtectingAllGodsChildren.com community!
Our very exciting children's curriculum and learning products are currently under development and will be here very soon. Please contact us at childrenlearning@protectingallgodschildren.com to inquire and receive notification when the curriculum and products are available.

Does ProtectingAllGodsChildren.com accept purchase orders?

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Yes. Purchase orders for multiple course purchases [from churches, schools and organizations] and questions about using purchase orders can be submitted to us at purchaseorders@protectingallgodschildren.com.

H

How do I register if I share an email account with someone else?

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If you share an email account with someone else who has already registered in the ProtectingAllGodsChildren.com Learning Community you will need to have your own, unique email address. There are numerous providers of FREE email services. Here is a very short list of some of the most popular:

* Note that we do not endorse any specific email provider. Do your research before choosing an email provider. These companies are offered as starting points and examples.

How do I turn off pop-up blocker?

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Microsoft Internet Explorer:

To turn Pop-up Blocker on or off, follow these steps:
1. Open Internet Explorer, and then click Internet Options on the Tools menu to open the Internet Properties dialog box.
2. Click the Privacy tab, and then do either of the following:

• Click to select Block pop-ups to turn Pop-up Blocker on.
• Click to clear Block pop-ups to turn Pop-up Blocker off.

Mozilla Firefox:

The Popup Blocker Options Preferences are located in the Content Panel of Tools > Options Edit > Preferences Firefox > Preferences.

From there, you can do the following things:

* Block pop-up windows: Deselect this option preference to
disable the pop-up blocker altogether.
* Exceptions dialog: This is a list of sites that you want to allow
to display pop-ups. The dialog has the following choices:
  • Allow: Click this to add a web site to the exceptions list.
  • Remove Site: Click this to remove a web site from the exceptions list.
  • Remove All Sites: Click this to remove all of the web sites in the exceptions list.

Note: Blocking pop-ups may not always work and may interfere with
some web sites.

Opera Software Opera Browser:

Opera will try to distinguish pop-ups that you have requested (typically log-in pages or similar) from pop-ups launched automatically from Web sites (typically advertising).

You can also choose to block all pop-ups, to open all pop-ups, and to open all pop-ups but only display them behind your other open tabs. Remember that you can also use site preferences for pop-up settings.

America Online (AOL):

To completely turn off your pop-up blocker on the most recent version of AOL:

  1. Click on Settings.

  2. Click on Preferences.

  3. Scroll down to Pop-ups.

  4. Remove the check mark next to Suppress pop-ups from Web sites I visit using AOL software.

  5. Click Save.

To keep your pop-up blocker on, but allow pop-ups on a specific web site (recommended):

  1. When you are accessing any web page, a menu is available at the bottom of the window to allow pop-ups from that site.

  2. You need to click on it and select Allow pop-ups from this site.

Keyword(s):

I

I cannot remember my username or password.

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You can use the "Lost Password" function to retrieve your username and password without having either. Simply click on the lost password link and enter the email address at which you registered.

An email with instructions will be sent to that email address to help you log in. If you do not receive an email, please re-enter your email address ensuring that you spelled it correctly and completely. If you do not receive an email after the second attempt, the email address does not match the one stored on the system. Please contact technical support for assistance.

I cannot see all of the course on my screen.

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There are two likely reasons that you may not be able to see all of the lesson:
  • Monitor Resolution is set incorrectly. Typically, the screen resolution of your computer monitor is set to larger than the normal resolution for the monitor.

    For example, if you are looking at the Recognizing Child Abuse lesson content and you are unable to see a row of navigation buttons at the bottom of the window, the monitor resolution is set too high.

    To adjust your screen resolution on Windows computers:
    1. You need to minimize all windows on your computer so only your "desktop" is visible.
    2. Right click on your desktop image. Select "properties" from the menu.
    3. When the window pops up, select the "Settings" tab.
    4. Near the bottom left of the settings tab is a screen resolution slide bar.
    5. Left click and drag the slider to 1024x768 (varies by monitor).
    6. Click apply button (bottom right of little window).
    7. The computer will ask you to confirm that this is correct and that you want to keep the new setting. Click yes or OK.
    8. Then you can close the pop-up window and you are all set.

  • Internet Browser Text Size needs to be reset. Many browsers allow you to adjust the size of text displayed on your screen.

    You can determine if the text size needs to be adjusted if, for example, you are viewing the     Recognizing Child Abuse lesson content and you can see the navigation buttons on the bottom of the browser window AND the text seems to flow off the bottom of the page or appears cut off.

    To adjust your text size in most Internet browsers:
  1. In the control panel of the Internet browser, look for the "View" menu.
  2. Click on "View" then click on "Text Size"
  3. Internet Explorer users, select "Medium".
    Firefox users should select "Normal"
    Opera users note that you click "View" >> "Zoom" >> "100%"
In either case, you may need to close the course window and reopen to have your viewing preferences take effect.
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T

The scenarios are not visible.

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Here are the common reasons that the scenarios are not visible.
  1. Your computer needs the FREE Adobe Flash Player program available at http://www.adobe.com.
  2. Your computer has an old version of Adobe Flash Player. See above to download and install a newer version.
  3. In very limited cases for people using dial-up internet access, you may simply need to wait a little longer to load.
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W

What is the Verify Certificate function?

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The Verify Certificate feature allows churches, schools and volunteer organizations to validate a certificate by entering the unique code imprinted on the certificate. If the certificate is authentic, the ProtectingAllGodsChildren.com site will present a report with the name of the person to whom the certificate applies and for which lesson it was earned.
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What type of computer do I need to access the ProtectingAllGodsChildren.com site?

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The ProtectingAllGodsChildren.com site is accessible to people using Microsoft Windows-based computers as well as Macintosh Apple computers. The site and courses have been tested in the following internet browsers:
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Opera Software Opera
  • Google Chrome
  • Apple Safari 
The site will probably operate in many additional Internet browsers.
Keyword(s):

Why can't I print my certificate?

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Here are the common reasons that certificates cannot be printed.
  1. Your computer needs the FREE Adobe Reader program available at http://www.adobe.com.
  2. Your computer has an old version of Adobe Reader. See above to download and install a newer version.
  3. An activity has not been completed that is required before the certificate can be printed. If you cannot print your certificate, check to make sure that you have completed all of the activities.
Keyword(s):

Why is the certificate 'locked'?

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Certificates are locked by default until all of the activities in the lesson are completed satisfactorily. In practice this means that you must:
  1. Read the lesson content AND
  2. Pass the quiz

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